Digital Transformation Articles
Why AI agents fail without the right data foundationBy The #sharp Team • June 11, 2026
Most agent projects stall or get switched off within months, and the cause is rarely the model. It is the data underneath. Why fragmented, stale, conflicting and undocumented data breaks AI agents — and the foundation to build first.
Your phone's two biggest rivals just teamed up — and transformation teams should be paying attentionBy The #sharp Team • June 9, 2026
On 8 June Apple unveiled the next Apple Intelligence — built in collaboration with Google and its Gemini models. Three strategic decisions every transformation leader is about to face: buy the engine, own the experience, and design privacy in from the start.
How to make your AI project one that actually pays backBy The #sharp Team • June 8, 2026
Most pilots stall in the gap between a demo that impresses and a system people use. The firms pulling ahead avoid a handful of predictable traps.
AI Strategy Implementation GuideBy Loreen • May 26, 2026
AI capability is massively increasing, yet implementation lags behind. Read our phased, outcome-led guide to moving from board-level ambition to embedded operational change, across discovery, data readiness, pilot design, scale, and measurement.
Customer Experience OptimisationBy Janos • May 26, 2026
Customer experience is too often reduced to a single NPS number. Peep our practical guide to the journey-and-handoff view of CX — the maturity arc, mapping moments of truth, personalisation that earns trust, the handoffs where experience breaks, and measurement beyond the score.